How to Fix the Error “Outlook PST is in use and cannot be accessed”

This article deals with how to fix the error “Outlook PST is in use and cannot be accessed”. I will discuss all the problems related to the error and how to troubleshoot it.

Microsoft Outlook is one of the most well-known email clients available. As a result, MS Outlook has always been the first choice for all businessmen and professionals. But Outlook has its own share of problems and errors. You cannot deny that a slight mistake in understanding what is needed by Outlook can result in a huge error. So, all the work has done needs to be rechecked so that no error occurs in Outlook.

The files that are stored in Outlook are in two formats OST and PST. OST is offline files which are used when the internet is not working and PST files are automatically configured once email server is synced with the computer. There are times when PST or OST files are corrupted due to which error occurs. One such error is:

The file C:\Users\user name\AppData\Local\Microsoft\user name\username.pst is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.

Reasons due to which the error Occur PST file cannot be accessed

  • Damaged or corrupted PST file
  • Improper termination of Outlook
  • Virus or malware attack
  • PST file is exceeding from its maximum file size limit
  • Abrupt shutdown of the system

Different Fixes For “Outlook PST is in use and cannot be accessed

Solution 1: End all Outlook related processes running in the background

  • Press Ctrl+Shift+Esc and Task Manager will be opened
  • Go to the Processes tab and search for the name Outlook communicator, Lync, UCMAPI and end it
  • Close the Task Manager and restart MS Outlook

Solution 2: Run Outlook in Safe mode

  • Close Outlook and press WIN+R key.
  • Type Outlook /safe in it and Outlook in safe mode will be opened
  • If the Outlook is showing an error then the problem is due to Add-in
  • Now, Click on Add-ins and then click on Go
  • Uncheck all the suspicious Add-in, then click on Remove                        
  • Restart Outlook and the error would be removed

Solution 3: Using Microsoft Inbox Repair Tool

  • Click on File Explorer and go to the path C\Program Files\Microsoft Office\Office XX folder
  • Now click on scanpst.exe and open the corrupted .pst file  
  • Next, click on Start 
  • If any error is found then click on Repair      
  • Repair complete dialog box will be shown 


PST corruption occurs due to many reasons and for troubleshooting those errors there are several methods listed above. You can easily read those steps and fix the error themselves. If some people are experiencing problems understanding those steps then there are professional third-party software like Outlook PST Repair. This software can easily repair the PST file and recover the maximum content from those files. Hence, fixing the error “Outlook PST is in use and cannot be accessed”

You can also read:

Fixed: “Error has been detected in OST file in Outlook”

1 comment on “How to Fix the Error “Outlook PST is in use and cannot be accessed”

  1. Johnie Ganison

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