Updated on August 16th, 2023
Outlook is a very popular E-mail client and is popular among both professionals and non-professionals users. Though being software from Microsoft, Outlook for Mac is very popular among Macintosh users. But sometimes, there are cases in which, due to certain reasons, Outlook shows the error ‘Outlook cannot open the file because it is not associated with the default identity.
In this article, we will learn about the reasons behind such kinds of error messages and answer the question: How to fix the error ‘ Outlook cannot open the file because it is not associated with the default identity?
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The error message ‘Outlook cannot open the file because it is not associated with the default identity’ show up in Outlook for Mac when Spotlight search returns a result from Mac Outlook identity that is not the default identity. There are various ways of fixing this issue, but there are two most commonly used techniques that are preferred the most.
Now that we have the basic idea of the reason behind this error and the methods to fix the error, let’s discuss the reason in-depth and understand the procedure for fixing the error in a step-by-step manner.
Sometimes when you try to open an email message from the Spotlight search results, you might receive an error message :
In the case of Outlook for Mac 2016, 2011
Outlook cannot open the file because it is not associated with the default profile & identity.
This error message shows up when the Spotlight search returns a rest from an Outlook Profile or Outlook Identity which is not Default.
This generally happens when an Outlook Profile or Identity is rebuilt or a new Outlook Profile or Identity is created, or when after troubleshooting an earlier Outlook problem a new Outlook Profile or Identity is created.
Fix this problem by using any of the two (generally preferred) methods described below:
Deleting other Outlook Profiles or Identities also deletes the email messages and data related to that Profile or Identity and hence stops these results from interfering with Spotlight search.
Though it is a very simple technique, you must ensure that your current identity is up-to-date and you won’t need any data associated with that Profile or Identity.
Follow the procedure mentioned below on how to delete other outlook Identities or Profiles:
This method is useful when you don’t want to delete any Outlook Profile or Identity associated.By using this method, you can exclude all the email messages and data from other Profiles and Identities from the spotlight search. So the error message never appears.
Follow the procedure mentioned below on how to exclude other Outlook Identities from Spotlight searches:
Outlook for Mac 2011:
/Users/<username>/Documents/Microsoft User Data/Office 2011 Identities/<Identity Name>
As discussed in the article the error ‘Microsoft Outlook cannot open the file because it is not associated with the default identity shows up when the Spotlight search doesn’t return a result that is not available in the default identity folder. Deleting or Excluding other Profiles or Identities solves this issue, but the user must ensure that the data to be deleted is not needed, else the user should create a backup of the necessary data. Otherwise, the user may also opt for the second method of fixing the error by excluding the Profile or Identity.
About The Author:
Amrita Yadav is a content writer in the field of Email Migration, Data Recovery, Email backup, and File Management. I started this writing career two years back. I think the vast range of information in this industry is the reason I am so fascinated to read about the newer techniques and technology.