Solve Outlook Stuck on Loading Profile Issue in Just 3 Steps

Summary: Know the main reasons behind the “Outlook stuck on loading profile” issue in the Outlook version 2019/16/13 and 2010 here. Also, find some troubleshooting methods to resolve the issue with easy steps that can help you.

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Imagine a situation when you don’t receive any message or any notification and you find that your Outlook profile is stucking. The error you are receiving may look like: 

Outlook stuck on loading profile

Now, let’s know the reasons behind this issue. If there any corruption in Outlook, then use Outlook PST Recovery Tool.

Topmost Factors Causing “Outlook stuck on loading profile Windows 10” Error

  • Processes {Outlook.exe and other} running in the background.
  • A program like VPN software, add-ins, Lync or Skype for business, etc. can be interrupting with Outlook.
  • The hardware graphic acceleration feature is not diable in the Outlook options.
  • The issue can be with the desktop themes while installing Office 2013 update version on Windows 7.
  • When the Outlook data or .pst file is corrupt.


Proven Tips to Fix the Error “Outlook Stuck on Loading Profile” 

Note: Wait to resolve the issue. If not, then install new Windows and Office updates. If the issue is still there, then follow given the steps: 

Step#1: End the Processes with the Task Manager and by Disabling Outlook Presence Feature

It is always recommended by Microsoft to end the process which is running in the background. You can do this by Task Manager and by disabling the Outlook Presence Feature.

Steps to use Task Manager to end the Processes:

Note: There are some processes like Wincap, Copernic, SearchProtocol/Host.exe, Skype for Business, Lync, etc you have to end in the Task Manager.

  1. Open Task Manager.
  2. Locate all the Office processes, which are under the Processes tab.
  3. Then, choose an Office process and select the End Task. repeat this procedure for each Office process listed.

Now, you have to check if you can access Outlook. If yes, then follow the given steps to disable the Outlook presence feature:

  1. Open Outlook, go to File>>Options>>People.
  2. In the Outlook Options wizard, you have to uncheck the checkboxes, if they are enabled. Uncheck the following:
  • Display online status which is next to the name.
  • Show photographs of users when available.

In last you need to click OK and reboot Outlook. If you are experiencing the issue such as “Outlook stuck on loading profile even in safe mode”, then follow the given method. 

Step#2: Open the Outlook in Safe Mode and by Disable Add-ins

You can experience an Outlook freeze or hang while loading the screen, it’s because of faulty add-ins. For starting the Outlook in safe mode and to disable add-ins, steps are given below:

  • Firstly, press the “Windows+R” keys together.
  • Then, type “Outlook/safe” in the Run Wizard and choose OK.
Outlook stuck on loading profile Windows 10
  • Now, the Select Profile dialog box will appear. Accept all the default Outlook settings and click OK.
  • If prompted, then enter the password and hit the OK button.

If you can easily access Outlook in safe mode. Then try to disable the add-ins one by one and then recheck if the issue is resolved or not. To disable follow the steps:

  1. Open the Outlook and choose File.
  2. Then, press Options>>Add-ins.
  3. Now, under Manage, you have to choose COM Add-ins.
  4. Press GO.
  5. Select the add-ins which you want to disable and then press OK.
  6. In the end, Exit the Outlook and open it again.

Step#3: Change to Basic Theme from Aero Theme

Note: This process only can be executed in the Windows 7 Outlook

The Outlook users can resolve the Outlook stuck on the loading profile by switching the Aero theme to the Basic theme in Windows 7. Follow the steps:

  1. Press the Windows to start icon and write Aero.
  2. Then a list will appear. Press the change the theme option.
  3. Now, choose the Windows 7 basic theme.

What if none of the Above Steps Doesn’t Work?

If none of the above doesn’t help you to fix the issue “Outlook stuck on loading profile Windows 10 and in its other versions. It’s a sign that your Outlook data .pst file is damaged or corrupt. You can use the Microsoft inbuilt ScanPST.exe app to repair the Outlook data file. If this utility doesn’t help you to fix the corruption. Then, you can go for the Outlook PST Recovery Tool. It can easily repair your corrupted PST files and can resolve your Outlook not loading profile issue.


As the issue of Outlook stuck on loading profile is quite frustrating. So, we provided you with the methods to resolve and get rid of this issue. You can do it manually, but there is a lesser chance that it can be fixed properly. So go for the PST Recovery Software, which can easily resolve your issue by repairing the PST files. It can repair the Outlook data .pst file with 100% accuracy.