Troubleshooting Guide: IMAP Folders Not Showing in Outlook

When users are trying to sync their Outlook with an IMAP account, they have to face various problems. It may be that user’s sent items are not backed up properly to the mail server. Also, some items are stored on the ‘Computer only.’ Moreover, they face that their IMAP folders not showing in Outlook error. That’s why this blog will help you to resolve the IMAP folders are not displaying in Outlook issue efficiently. You just need to put your entire focus on understanding each and every step very carefully.

When a user goes with MS Outlook to access their IMAP account, Microsoft Outlook must show all their IMAP folders in a navigation pane. If someone cannot see all their IMAP folders in the navigation pane, you can continue to read further. We will discuss several methods to fix such an error.

How to Resolve the IMAP Folders Not Displaying in Outlook Error?

There are various solutions to fix the error of IMAP folders missing in Outlook. You just need to go through and follow each way to get rid of it.

  1. Select which IMAP account folders should appear in MS Outlook.
  2. Highlight the IMAP root folder path.
  3. Turn off the Antivirus Integration in Microsoft Outlook

We have just mentioned an overview of all the possible troubleshooting ways for IMAP folders are not displaying in Outlook.

Method 1: Select Which IMAP Account Folders Should Appear in MS Outlook

  • First, open the Microsoft Outlook application on your local machine.
  • After that, move to the Send/Receive option from the menu bar.
  • Then, right-click on the IMAP account from the navigation pane, and choose IMAP folders.
  • Further, click the Query button to appear a list of the entire IMAP folders on a mail server.
  • Here, choose IMAP folders that do not display on the navigation pane. Click on the Subscribe button.
  • If you have multiple folders, you can press Ctrl for some time > OK button.
  • Lastly, right-click on your IMAP account > Update folder list to make changes.

It is the simplest way to fix the this issue. If this method does not work, you can follow another solution.

Method 2: Highlight The IMAP Root Folder Path

  • Launch MS Outlook application > File Tab > Account Settings > Account Settings.
  • After that, specify your IMAP account > Change button.
  • If the Root folder path is blank, mention Inbox, and click on the Next button > Finish to make the changes.
  • Lastly, exit from Microsoft Outlook and open it again.

The above procedure will help you to resolve the problem of the IMAP folders not showing in Outlook.

Method 3: Turn Off The Antivirus Integration in Microsoft Outlook

  • Navigate to the File tab > Options in the Microsoft Outlook application.
  • After that, click on the Add-ins option in the left panel.
  • Now, click on the Go button against Manage COM Add-ins.
  • In the COM Add-ins window, choose the anti-virus application > Remove option.
  • In the end, close that window and application also. Make sure to restart your system.

Note: After disabling the antivirus integration on your MS Outlook, uninstall and reinstall the antivirus from your PC. It will help you to resolve the this error.

Hence, we have explained all possible troubleshooting solutions to fix the IMAP folders missing in Outlook issue. If the above methods are not applicable, you can take a backup of all the mailbox items of IMAP. It will help you in the future to restore them in a separate folder. For taking up a backup, you can opt for the IMAP Migration Tool. It will help you to back up your IMAP emails locally. Also, it offers folder hierarchy and preserves data integrity.

Final Words

We are here to end this technical blog and hope you got your answer from it. We have mentioned all troubleshooting solutions to resolve the IMAP folders not showing in Outlook. You can understand and follow each of the solutions. Ensure to choose the method wisely.

About The Author:

Amrita Yadav is a content writer in the field of Email Migration, Data Recovery, Email backup, and File Management. I started this writing career two years back. I think the vast range of information in this industry is the reason I am so fascinated to read about the newer techniques and technology.

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